Contact Us
Welcome to DINOVIR
At DINOVIR, thoughtful design extends to the care we provide. Our customer support team is here to offer clear, reliable assistance throughout your shopping experience.
Whether you are choosing a decorative piece, checking an order, or seeking guidance on product care, delivery, or returns, we are happy to help.
1. Customer Support
Email: service@dinovir.com
We carefully review every inquiry and aim to respond within 1–2 business days.
For order-related inquiries, please include your order number and the email address used at checkout. For product questions, include the product name, a brief description of your request, and clear photos where relevant. A short video may also help us understand concerns about product condition, assembly, or individual components.
2. Support Hours
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside these hours will be reviewed during the next available business period. Response times may vary during holidays, promotional periods, or unusually busy times.
3. Orders, Delivery & After-Sales Care
Our team can assist with order status, tracking, shipping, product information, assembly and care guidance, returns, and damaged, incorrect, or incomplete orders.
To help us review your request efficiently, please provide your order number and the email address used at checkout.
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible with clear photos of the item, its packaging, and any affected parts.
4. Product Guidance
DINOVIR brings together decorative objects across three distinct collections: European Style, Modern Style, and Zen Style. Each collection offers a different expression of character, balance, and beauty for the home.
Our team can help with questions about dimensions, materials, finishes, decorative details, placement, assembly where applicable, care instructions, included components, and available variations.
Product details vary by design. Please include the product name or your order details so we can provide relevant guidance.
5. Business & Wholesale Inquiries
DINOVIR welcomes inquiries from retailers, distributors, interior designers, commercial buyers, and potential partners.
Email: service@dinovir.com
Please use Business Inquiry or Wholesale Inquiry as your email subject and include your company name, market or region, expected order volume, and a brief description of your requirements.
6. Corporate Information
Brand: DINOVIR
Legal Entity:
Hainan Langyan Network Technology Co., Ltd.
Registered Address:
Room 2702-960, 27th Floor, Block B, HNA Internet Finance Building, No. 3 Guoxing Avenue, Lantian Subdistrict, Meilan District, Haikou City, Hainan Province, China
Unified Social Credit Code:
91460000MAEFURJG5K
Customer Support Email:
service@dinovir.com
DINOVIR is operated by Hainan Langyan Network Technology Co., Ltd., which is responsible for online store operations, customer service, order coordination, and related ecommerce activities.
Here to Help, From Selection to Placement
From finding a piece that complements your space to caring for it after delivery, DINOVIR is here to make your experience straightforward and considered.
For assistance, contact service@dinovir.com.
Thank you for choosing DINOVIR.
DINOVIR — Distinctive Objects. Thoughtfully Curated Spaces.