Product Support & Warranty
At DINOVIR, we stand behind the quality of our decorative pieces and provide clear, attentive support when something goes wrong.
Our European Style, Modern Style, and Zen Style collections are selected with attention to materials, craftsmanship, and decorative detail. If your item arrives damaged or develops a qualifying manufacturing defect during the applicable warranty period, our team will help arrange an appropriate resolution.
90-Day Limited Warranty
Most DINOVIR products purchased directly from our online store include a 90-day limited warranty, beginning on the date of delivery.
This voluntary warranty covers eligible defects in materials, workmanship, or construction that arise during normal intended use.
Depending on the issue, product availability, and applicable consumer rights, a resolution may include a replacement item, a replacement component where available, store credit with your agreement, or a refund where appropriate.
What Is Covered
Materials & Workmanship
Manufacturing defects that affect the integrity, stability, or intended use of the decorative piece.
Construction & Assembly
Defects in the product’s construction, attachment points, base, or supplied components that arise under normal use and are not caused by accidental damage, improper handling, or modification.
Damage on Arrival
Items that arrive broken, chipped, damaged, defective, or with missing components may qualify for assistance. Please contact us promptly so we can review the condition of the item and packaging.
What Is Not Covered
This voluntary warranty does not cover accidental drops, impacts, breakage, improper assembly, misuse, unauthorized repairs, alterations, loss, or theft.
It also excludes damage caused by unsuitable placement, improper cleaning, harsh chemicals, excessive moisture, extreme temperatures, or outdoor exposure when the item is intended for indoor use.
Normal wear and cosmetic changes caused by regular handling are not covered. Issues arising after the 90-day warranty period fall outside this voluntary coverage, without affecting any applicable statutory rights.
Minor variations in color, grain, texture, glaze, finish, or decorative details may be part of the material or making process. Such variations are generally not defects when they are consistent with the product description and do not affect the item’s integrity or intended use.
Damaged or Defective Items
If your DINOVIR item arrives damaged, defective, or incomplete, please email service@dinovir.com as soon as reasonably possible.
Include your order number, full name, email address used at checkout, and a brief description of the issue. Clear photos of the item and affected areas will help us assess your request. For shipping damage, please also include photos of the outer box, shipping label, and internal packaging. A short video may be helpful where relevant.
Please retain the item and its packaging while we review your request.
How to Make a Warranty Claim
Send your claim to service@dinovir.com, including the product name, order number, description of the issue, and supporting photos or videos.
We aim to respond within 1–2 business days. Our team may request additional details to verify the issue and identify an appropriate resolution.
Replacements
When a replacement is approved, we will make reasonable efforts to supply the same item or an appropriate replacement component.
If the original item is unavailable, we may discuss a comparable alternative, store credit with your agreement, or another appropriate remedy. Replacement availability depends on current inventory, and any resolution remains subject to your applicable consumer rights.
Refunds
Approval of a claim under this voluntary warranty does not automatically mean a refund will be issued. The appropriate remedy depends on the issue, our Return & Refund Policy, and applicable law.
Approved refunds are normally returned to the original payment method. The time required for funds to appear depends on your bank or payment provider.
Store credit does not replace a refund or other remedy to which you are legally entitled.
Returns & Warranty Coverage
Our Return & Refund Policy explains how to return an eligible purchase within the applicable return period.
This Limited Warranty addresses qualifying manufacturing defects and construction issues. Please review both policies to understand the options available for your request.
Neither policy limits rights or remedies available under applicable consumer protection laws.
Shipping Damage
If the package appears damaged on arrival, we recommend photographing it before opening.
If the contents are affected, please send photos of the damaged item, outer packaging, shipping label, and protective materials to service@dinovir.com. These details help us assess the damage and coordinate assistance.
Caring for Your DINOVIR Pieces
Follow the care instructions provided with your item and use it only for its intended decorative purpose.
Place pieces on stable, suitable surfaces and handle delicate details carefully. When moving an item, support its main body or base rather than lifting it by ornamental parts.
Use cleaning methods appropriate to the material and finish. Avoid abrasive cleaners, harsh chemicals, excessive moisture, and extreme temperatures. Display items indoors unless the product description specifically states that they are suitable for outdoor use.
Damage caused by improper handling, assembly, or care may fall outside this voluntary warranty.
Your Consumer Rights
This 90-day limited warranty is additional to your statutory consumer rights. It does not replace, shorten, or restrict any legal guarantee, right, or remedy available under applicable law.
Any mandatory consumer protections continue to apply beyond this voluntary warranty period where required by law.
Contact Us
For questions about product condition, warranty coverage, or an existing claim, contact:
Customer Support Email:
service@dinovir.com
Brand:
DINOVIR
Legal Entity:
Hainan Langyan Network Technology Co., Ltd.
Registered Address:
Room 2702-960, 27th Floor, Block B, HNA Internet Finance Building, No. 3 Guoxing Avenue, Lantian Subdistrict, Meilan District, Haikou City, Hainan Province, China
Unified Social Credit Code:
91460000MAEFURJG5K
DINOVIR is operated by Hainan Langyan Network Technology Co., Ltd.
We aim to respond to customer inquiries within 1–2 business days.
DINOVIR — Distinctive Objects. Thoughtfully Curated Spaces.