FAQ

How do I place an order?

Choose your preferred DINOVIR decorative piece, review its dimensions and available options, add it to your cart, and complete checkout.

Once your order is successfully placed, you will receive a confirmation at the email address provided during checkout.

Can I change or cancel my order?

Please contact service@dinovir.com as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to help before fulfillment begins. Changes or cancellations cannot be guaranteed once an order enters processing, packing, or dispatch.

How do I track my order?

When tracking becomes available, we will email your tracking number or link to the address used at checkout.

Tracking updates may take time to appear after the shipping label is created. Update frequency varies by carrier and destination.

When will my order arrive?

Orders are typically processed within 1–3 business days, followed by an estimated 7–20 business days for delivery after shipment.

Timing may vary because of destination, carrier operations, customs clearance, holidays, and local delivery conditions. These are estimates rather than guaranteed delivery dates.

Please review our Shipping Policy for full details.

What if my order arrives damaged, incorrect, or incomplete?

Contact service@dinovir.com as soon as reasonably possible. Include your order number and clear photos of the item, packaging, and shipping label. A short video may help demonstrate the issue where relevant.

Please retain the item and packaging while our team reviews your request and advises you on the next steps.

Our Collections

What does DINOVIR offer?

DINOVIR offers decorative objects across three distinct collections.

European Style draws on classical forms and ornamental detail to bring a sense of heritage and character to a space.

Modern Style emphasizes clean lines and considered forms for contemporary interiors.

Zen Style takes inspiration from Chinese aesthetics, balancing simplicity and quiet detail to create a calm atmosphere.

Available designs may change as we introduce new pieces and collections.

Where can I find product specifications?

Each product page provides the available details for that design, including dimensions, materials, colors, finishes, included components, care guidance, and recommended use.

Please review the relevant product page before purchasing, particularly when selecting a piece for a specific shelf, console, or display area.

Will my item look exactly like the photos?

We aim to represent every piece accurately. However, colors, textures, and finishes may appear slightly different depending on screen settings, photography, room lighting, and material characteristics.

Minor production variations may also occur. Please refer to the product description for details about the individual design.

Are all finishes and decorative details identical?

Not always. Depending on the material and production method, individual pieces may show subtle differences in color, texture, grain, glaze, or finish.

Variations consistent with the product description and material characteristics do not necessarily indicate a defect.

Are product dimensions exact?

Dimensions provide a practical reference for choosing and placing your piece. Small variations may occur because of production methods, product construction, or measurement techniques.

Please check the measurements on the individual product page before ordering.

Product Care & Placement

How should I care for DINOVIR decorative pieces?

Follow the care instructions provided for your item. Where appropriate, dust gently with a soft, dry cloth and avoid abrasive cleaners, harsh chemicals, soaking, or excessive moisture.

Handle delicate details carefully. When moving a piece, support its main body or base rather than lifting it by ornamental parts.

Where should I display my piece?

Choose a stable, level surface suited to the item’s size and weight. Keep delicate pieces away from edges and areas where they could be knocked over.

Check the product page for any specific placement requirements.

Can I use DINOVIR products outdoors?

Unless the product page expressly states otherwise, DINOVIR decorative pieces are intended for indoor use.

Protect them from rain, excessive moisture, extreme temperatures, and prolonged direct sunlight. Outdoor suitability applies only where specified for the individual item.

Does my item require assembly?

Assembly requirements vary by design. Please review the product page and any included instructions.

If components do not fit as expected, avoid forcing or modifying them. Contact our team with your order number, product name, and clear photos so we can help.

What should I do if a piece becomes unstable or develops a problem?

Stop displaying or handling the affected piece if it appears cracked, unstable, or has loose components. Do not force, repair, or modify it before contacting us.

Email service@dinovir.com with your order number, product name, a description of the issue, and supporting photos or a short video where helpful.

Returns & Warranty

How do I return an item?

Please review our Return & Refund Policy and contact service@dinovir.com for return instructions before sending an item back.

Following the provided instructions helps ensure your return reaches the correct destination and can be processed efficiently. Return eligibility remains subject to the policy and your applicable consumer rights.

Does DINOVIR offer a warranty?

Most products purchased directly from the DINOVIR online store include a 90-day limited warranty from the date of delivery for qualifying defects in materials, workmanship, or construction during normal intended use.

Please review our Limited Warranty and any product-specific terms for details.

This voluntary warranty is additional to your statutory consumer rights and does not restrict any legal rights or remedies.

How do I request warranty support?

Email service@dinovir.com with your order number, product name, a brief description of the problem, and clear supporting photos. Include a short video if it helps demonstrate the issue.

We aim to respond within 1–2 business days and may request further information to assess the appropriate resolution.

Payments

What payment methods do you accept?

Available payment methods are displayed at checkout and may vary by location, device, currency, and participating payment providers.

Prices are displayed and processed in U.S. dollars (USD) unless otherwise stated at checkout. Your bank or payment provider may apply currency conversion or foreign transaction fees.

How is my payment information handled?

DINOVIR uses Shopify and participating payment providers to support checkout and payment processing.

We will never ask you to email your complete card number, CVV/security code, account password, or online banking credentials.

Please review our Payment & Security Policy for more information.

Contact Us

For help with orders, delivery, returns, product care, specifications, or warranty support, contact:

Customer Support Email:
service@dinovir.com

Please include your order number for purchase-related inquiries. For product questions, include the product name and a brief description of what you need.

Brand:
DINOVIR

Legal Entity:
Hainan Langyan Network Technology Co., Ltd.

Registered Address:
Room 2702-960, 27th Floor, Block B, HNA Internet Finance Building, No. 3 Guoxing Avenue, Lantian Subdistrict, Meilan District, Haikou City, Hainan Province, China

Unified Social Credit Code:
91460000MAEFURJG5K

DINOVIR is operated by Hainan Langyan Network Technology Co., Ltd.

Discover decorative pieces that bring classical character, modern simplicity, and quiet balance to your home.

DINOVIR — Distinctive Objects. Thoughtfully Curated Spaces.